Out of respect for every patient’s time, we will shorten your appointment if you arrive late. We do NOT double book and we make it a priority to stay on schedule. If you are 15 minutes late, your appointment will be rescheduled and you will be charged full appointment charges.

Please understand that when you do not come for your appointment or cancel with little notice, we miss the opportunity to fill that appointment time and patients on our waiting list cannot receive treatment. Missed appointments will be charged in full to the credit card on file. Appointments cancelled with less than 24 hours notice will be charged at our full rate to the credit card we have on file.

We are a preferred in-network provider for United Healthcare. Insurance carriers vary greatly in terms of deductible, co-pay, and percentage of coverage of acupuncture care. We will do our best to verify your in-network insurance coverage and we will bill it in a timely manner, but can not guarantee payment. Southwest Acupuncture will provide you with the necessary receipt if you choose to submit for reimbursement for out-of-network plans. Medicare will not cover our services.